Chat Bots for HR

Answering Frequently Asked Questions

The majority of your incoming questions from new hires and tenured employees alike fall into similar categories.

This often includes questions regarding:

• Benefits
• Policies
• Procedures
• Holiday hours
• Holiday pay
• Vacation benefits
• Other benefits

Inputting your policies, procedures, and FAQs into an AI chatbot allows you to answer employees’ questions 24 hours a day, 7 days a week. Employees appreciate the self-service means of getting their questions answered, and your HR team appreciates the decrease in incoming inquiries.

If the chatbot can’t answer the employee’s question, it will automatically transfer them to the appropriate person or resource.

This might include routing them to:

• An online resource
• An email address
• A voicemail box
• A support queue

Incoming questions can also be analyzed to identify areas of opportunity in initial and ongoing training.

Automated Employee Engagement

Chatbot instant messaging tends to have higher open rates, engagement, and retention rates than standard emails. This is because they are aligned with modern communication channels and because the chats feel more conversational than informative. There is still a need for company and department-wide HR emails, but chatbot instant messaging can minimize the need. It can even improve communication without burdening employees or the HR team.

Possible uses cases include:

• Sharing HR updates
• Sending schedule updates
• Follow-up Q&A
• Sending feedback and surveys
• Sending personalized communication
• Checking in with new hires
• Checking in with tenured employees
• And more

Recruiting and Onboarding

AI chatbots can be used to streamline, simplify, and semi-automate essential functions during the recruitment, onboarding, and training process.

This includes, but is not limited to:

• Sending inquiries to prospective employees during the screening process.
• Accelerating contract processing and the speed at which new hires e-sign their documents.
• Integrating with your digitized training program to create an interactive, personalized, and engaging experience.
• Integrating GPS and badge beacon technology to interact with new hires in meaningful ways during their first week or so.
• Communicating with the HR team to automate notifications regarding record integrity, talent planning, career development, and more.
• Personalizing ongoing training and development by identifying individual areas of opportunity and addressing them without delay.

Automated Performance Assessments

Most organizations perform a combination of one-on-ones and annual performance assessments, but the process is time-consuming and often ineffective. While direct and personalized feedback is essential, chatbots can automate continual performance feedback.

For example, automatically notifying an employee via chatbot when their performance has improved. Or alerting HR or their manager when your systems detect a change in performance signals. 

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When it comes to hiring and recruiting, our experts can help you automate your messaging, monitor stakeholder communications, and eliminate "jobseeker ghosting." We help to create a seamless candidate experience from source to hire!